Service Delivery Policy

Service Delivery Policy

Last Updated: December 30, 2025

1. Service Description

YaadApps Ltd provides a cloud-based logistics management software platform delivered as a Software-as-a-Service (SaaS). Our service is delivered electronically and is accessible immediately upon account activation.

2. Service Activation

2.1 Free Tier

Free tier accounts are activated immediately upon email verification. You will have instant access to basic platform features.

2.2 Premium and Elite Tiers

Paid tier accounts are activated within 24 hours of payment confirmation. You will receive:

• Email confirmation of payment
• Account activation notification
• Access credentials and setup instructions
• Onboarding support (Elite tier only)

3. Service Availability

We strive to maintain 99.9% uptime for our platform. Our service is available 24/7/365, with the following exceptions:

• Scheduled Maintenance: Announced at least 48 hours in advance, typically performed during low-traffic periods
• Emergency Maintenance: Performed as needed to address critical security or performance issues
• Force Majeure: Events beyond our reasonable control

4. Service Features

Features are delivered based on your subscription tier:

• Free Tier: Basic shipment tracking, customer management, and quotations
• Premium Tier: Advanced features including automated pricing, warehouse management, and priority support
• Elite Tier: Full platform access, custom integrations, dedicated support, and white-label options

5. Updates and Enhancements

We regularly update our platform with new features, improvements, and security patches. Updates are:

• Deployed automatically to all users
• Announced via email and in-app notifications
• Included at no additional cost
• Backward compatible whenever possible

6. Support Services

6.1 Free Tier

• Email support (response within 48 hours)
• Knowledge base and documentation
• Community forums

6.2 Premium Tier

• Priority email support (response within 24 hours)
• Live chat support during business hours
• Video tutorials and training materials

6.3 Elite Tier

• Dedicated account manager
• 24/7 priority support
• Phone support
• Custom onboarding and training

7. Data Backup and Recovery

We perform automated backups of all customer data:

• Daily incremental backups
• Weekly full backups
• 30-day backup retention
• Disaster recovery procedures in place

8. Service Limitations

Our service is subject to fair use policies. We reserve the right to limit or throttle usage that:

• Exceeds reasonable usage patterns
• Impacts service performance for other users
• Violates our Terms of Service

9. Service Termination

If you cancel your subscription:

• You retain access until the end of your billing period
• Your data is retained for 90 days after cancellation
• You can export your data before or during the retention period
• After 90 days, all data is permanently deleted

10. Contact Information

For questions about service delivery, contact us at:

YaadApps Ltd
Email: support@yaadapps.com