Refund Policy

Last Updated: December 30, 2025

1. General Policy

All subscription fees paid to YaadApps Ltd are non-refundable. This includes monthly subscription fees, setup fees, and any other charges associated with your use of the YaadApps Logistics Platform.

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

You will retain access to paid features until the end of your current billing period
No refund will be provided for the remaining days in your billing period
Your subscription will not renew for the next billing period
You may continue to use free tier features after cancellation

3. Account Deletion

Free tier users may delete their accounts at any time. Premium and Elite tier users must first cancel their subscriptions before account deletion. To delete your account:

Cancel any active subscriptions
Contact our support team at admin@yaadapps.com
Request account deletion in writing

Note: Account deletion is permanent and cannot be undone. All data associated with your account will be deleted in accordance with our data retention policy.

4. Exceptional Circumstances

Refunds may be considered in exceptional circumstances, such as:

Billing errors or duplicate charges
Service outages exceeding our Service Level Agreement (SLA)
Technical issues preventing access to paid features

All refund requests must be submitted within 30 days of the charge and will be reviewed on a case-by-case basis.

5. How to Request a Refund

To request a refund under exceptional circumstances:

Email admin@yaadapps.com with your account details
Provide a detailed explanation of the issue
Include relevant documentation (e.g., screenshots, error messages)

We will respond to refund requests within 5-7 business days.

6. Payment Disputes

If you dispute a charge with your bank or credit card company, we reserve the right to suspend your account until the dispute is resolved.

7. Contact Information

For questions about this refund policy, contact us at:

YaadApps Ltd
Email: support@yaadapps.com